Heat Merchant's Group launch into the eCommerce sphere

Alastair Brodie
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Monsoon Consulting is delighted to announce the successful launch of the new B2B site for leading heating, plumbing, and renewable energy company “Heat Merchants Group”, based in Athlone, Ireland.

Heat Merchants Group is a wholly Irish owned company trading as Heat Merchants and Tubs & Tiles. The group has 32 Heat Merchants branches and 12 Tubs & Tiles showrooms. 

Heat Merchants supplies a comprehensive portfolio of heating, plumbing and renewable energy solutions for both domestic and commercial projects. The company also provides technical support services to customers including heating system design and specification, commissioning, ancillary certification, after-sale service, and installer training.

Over the last 12 months, Monsoon Consulting multi-disciplined project team has been working closely with the whole team at Heat Merchants, taking the company on a new journey into the world of B2B eCommerce.

Working with the Adobe Magento Commerce software platform, our team of expert consultants, UX Designers and web engineers have been building a complex and unique solution for Heat Merchants. 

The sole objective of this project has been to allow Heat Merchants to present a full digital display of all projects in the company’s catalogue and with facilitating a new business model for real-time B2B ordering for their network of suppliers and business customers.

Along with a detailed creative & brand alignment exercise, our team has created a visually pleasing and functional digital experience to allow customers to access their personal account, browse products and conduct business in a seamless and efficient manner.

Mobile view of menu and product page
After a competitive pitch process, we chose Monsoon Consulting to be our digital and eCommerce partners for both the Heat Merchants B2B site and our B2C business, Tubs & Tiles. This was a completely new venture for the business and it has been a very involved project working with a number of key stakeholders across the group as we look to develop our digital offerings for all customers existing and new.
Anita Rushe
Project Support Specialist

The new site takes advantage of all the key features & functionalities available in the Magento Commerce suite, along with some deep and bespoke integrations with a number of key third parties systems to ensure the online operation is both live in real-time and fully coordinated with the whole business.

Users can intelligently search and find their local branch (via a Google Integrated Branch Locator), engage with customer services via a live webchat area and access a wealth of company information through their own unique account section within the site.

In addition, our team at Monsoon have delivered the following core features:

  • Live pricing
  • Live Stock Availability Checker
  • Click and Collect functionality
  • Custom reports of ‘My Transactions’
  • Shipping method selector on the Cart
  • Google integrated Branch locator

We are excited to take the site forward and continue to roll-out a number of new features to build upon its initial success and have a full development road map to undertake with the Heat Merchants Team in 2020 and beyond.

 

Alastair Brodie

Alastair Brodie,

Commercial Director